Terms of service

Shiv Sagar Jewellers

Welcome to Shiv Sagar Jewellers. By accessing our website, browsing our collection, or placing an order with us, you acknowledge that you have read, understood, and agree to be bound by the following Terms & Conditions. Please review them carefully.

---

1. General

• These Terms & Conditions apply to all purchases made through our website, social media platforms, or any official sales channel.

• Shiv Sagar Jewellers reserves the right to update or modify these terms at any time without prior notice. Continued use of our services indicates acceptance of any revised terms.

---

2. Products

• We offer 92.5 Sterling Silver Jewellery, handcrafted pieces, and premium curated imported jewellery.

• Product images are for illustration purposes. Actual color, design, or texture may vary slightly due to lighting or screen differences.

• As many pieces are handmade, slight variations in weight or measurements are natural and should be expected.

---

3. Pricing

• All prices displayed are final and inclusive/exclusive of taxes as applicable.

• Pricing may be updated or revised at any time without prior notification.

---

4. Orders

• Once an order is placed, it cannot be modified.

• Orders may be delayed or cancelled if incorrect or incomplete shipping details are provided by the customer.

---

5. Payment

• We accept secure online prepaid payments.

• Cash on Delivery (COD) is available with additional charges, which may vary based on the customer’s location.

---

6. Shipping & Delivery

• Orders are shipped through trusted and verified courier partners.

• Free shipping is available on all prepaid orders.

• COD orders include applicable extra charges.

• Delivery timelines may vary based on destination, courier operational conditions, or unforeseen delays.

---

7. Returns & Refunds

• We offer a 7-day return policy for eligible products.

• Refunds are processed within 15 days after the returned item successfully passes quality inspection.

• Returns will not be accepted for used, damaged, customized, or altered jewellery items.

---

8. Cancellation

• Orders cannot be cancelled once they have been shipped.

• Prepaid orders cancelled before dispatch will be refunded in accordance with our refund policy.

---

9. Warranty & Repair

• No warranty is provided for silver tarnish, breakage, or damage resulting from improper use or mishandling.

• Repair services are subject to product condition and may incur additional charges.

---

10. Intellectual Property

• All logos, images, designs, and content on our website and social platforms are the exclusive property of Shiv Sagar Jewellers.

• Any unauthorized reproduction, distribution, or use is strictly prohibited.

---

11. Privacy Policy

• Customer information is treated as confidential and used solely for order processing, updates, and communication.

• We do not share personal data with third parties, except our courier partners for delivery purposes.